Wagner’s Customer Care & Support Policy

Wagner Meters is committed to the goal of establishing a relationship with each customer by providing prompt, professional repair services. Our Complete Customer Care program is an extension of that goal. Our customer service is based on communication with the customer, understanding the customer’s requirements and performing the promised service dependably and accurately.

Customer Service

Wagner Meters provides technical customer service support to answer questions regarding the correct operation of our hand-held moisture meters from 7:30 am to 4 pm (PST). There is no charge for this service. Please see these pages for additional answers and support for your Wagner Meters unit:


In the event of damage or failure to your moisture meter, click here to download the appropriate repair form prior to returning it for repair.

Voice: (541) 582-0541
Fax: (541) 582-4138

E-Mail: support@wagnermeters.com

Technical Services Department Wagner Meters
326 Pine Grove Road
Rogue River, OR 97537 USA


Turnaround time is five (5) working days from receipt of Purchase Order or payment and receipt of equipment for standard repairs. Shipping times may vary depending upon your location and method of shipment.

COVID-19 Announcement: Wagner Meters is not expecting disruptions in our ability to continue to serve and support our customers during this time. We are closely monitoring the situation as it unfolds to maintain our employee’s health and meet the needs of our customers. We are thinking and praying for all of those affected.

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