Wagner’s Customer Care & Support Policy
Wagner Meters is committed to the goal of establishing a relationship with each customer by providing prompt, professional repair services. Our Complete Customer Care program is an extension of that goal. Our customer service is based on communication with the customer, understanding the customer’s requirements and performing the promised service dependably and accurately.
Wagner Meters provides technical customer service support to answer questions regarding the correct operation of our hand-held moisture meters from 7:30 am to 4 pm (PST). There is no charge for this service. Please see these pages for additional answers and support for your Wagner Meters unit:
CUSTOMER CARE AND REPAIR SERVICE
In the event of damage or failure to your moisture meter, click here to download the appropriate repair form prior to returning it for repair.
Voice: (541) 582-0541
Fax: (541) 582-4138
Technical Services Department Wagner Meters
326 Pine Grove Road
Rogue River, OR 97537 USA
CUSTOMER CARE TURNAROUND TIME
Turnaround time is five (5) working days from receipt of Purchase Order or payment and receipt of equipment for standard repairs. Shipping times may vary depending upon your location and method of shipment.