The Warranty Process

If you encounter any issues with your Wagner moisture measurement product, please follow these steps to initiate the warranty process:

Contact Us: Call Wagner Meters at 877-511-0705 and speak with one of our Customer Care technicians. They will guide you through the initial evaluation process to determine whether your product is likely covered by the warranty. Please note that a definitive determination can only be made after our technicians physically examine the product.
Download the Repair Form: If your product is deemed eligible for warranty service, the technician will direct you to the relevant page on the Wagner Meters' website. Here, you can download the Repair Form specific to your product.
Complete the Repair Form: Fill out the Repair Form accurately, providing all necessary information.
Prepare Your Product: Safely package your moisture meter along with the completed Repair Form.
Shipping: You are responsible for covering the shipping costs to send the meter to Wagner Meters. Please return your product to:

Technical Services Department
Wagner Meters
326 Pine Grove Road
Rogue River, Oregon 97537 USA

Examination: Once we receive your product, our skilled technicians will conduct a thorough examination to identify the precise cause of the problem.
Resolution Options:

• If the issue is determined to be due to a manufacturing defect, we will repair your product under warranty and return it to you at no additional cost.
• If the issue is found to be a result of damage unrelated to manufacturing defects, you will have two options:
  1. You can choose to have Wagner Meters repair and return your product to you. Please note that in this case, all costs associated with the repair and return shipping will be at your expense.
  2. Alternatively, you can opt to have your product returned to you without repairs. Again, all costs for return shipping will be your responsibility.

Contact Information

If you have any questions about our warranty process or need assistance, please don't hesitate to contact our Customer Care team at 877-511-0705.

Your satisfaction is important to us, and we are committed to ensuring that your Wagner Meters product performs accurately and reliably. Thank you for choosing Wagner Meters for your moisture measurement needs. Read More About Our Service and Repairs