Home Ā» Wagner Meters’ 7-Year Warranty
If you encounter any issues with your Wagner moisture measurement product, please follow these steps to initiate the warranty process:
Contact Us: Call Wagner Meters at 877-511-0705 and speak with one of our Customer Care technicians. They will guide you through the initial evaluation process to determine whether your product is likely covered by the warranty. Please note that a definitive determination can only be made after our technicians physically examine the product.
Download the Repair Form: If your product is deemed eligible for warranty service, the technician will direct you to the relevant page on the Wagner Meters' website. Here, you can download the Repair Form specific to your product.
Complete the Repair Form: Fill out the Repair Form accurately, providing all necessary information.
Prepare Your Product: Safely package your moisture meter along with the completed Repair Form.
Shipping: You are responsible for covering the shipping costs to send the meter to Wagner Meters. Please return your product to:
Technical Services Department
Wagner Meters
326 Pine Grove Road
Rogue River, Oregon 97537 USA
Examination: Once we receive your product, our skilled technicians will conduct a thorough examination to identify the precise cause of the problem.
Resolution Options:
If you have any questions about our warranty process or need assistance, please don't hesitate to contact our Customer Care team at 877-511-0705.
Your satisfaction is important to us, and we are committed to ensuring that your Wagner Meters product performs accurately and reliably. Thank you for choosing Wagner Meters for your moisture measurement needs. Read More About Our Service and Repairs
Product | Warranty |
---|---|
Orion 910 | 7 Years |
Orion 920 | 7 Years |
Orion 930 | 7 Years |
Orion 940 | 7 Years |
Orion 950 | 7 Years |
Floor Sentry | 1 Year |
C555 Concrete Moisture Meter | 1 Year |
Smart Logger (V2 and V1) | 1 Year |
Rapid RH Total Reader | 1 Year |
DataGrabber | 1 Year |
True Remote Monitoring system | 1 Year |
MC4000 In-Kiln System | 1 Year |
L622 | 1 Year |
L612 | 1 Year |
L601-3 | 1 Year |
L722 | 1 Year |
Although the Wagner Meters commitment to customer satisfaction dates back to its inception (the 1960s), the dawn of 2012 brought in a new era. Wagner Meters now offers a standard seven-year warranty policy on all Orion meters as well as the MMC and MMI moisture meters. Effective since January 1, 2012, Wagner Meters has implemented extended warranty protection on these models to ensure that woodworkers, manufacturers, installers, and inspectors can measure and monitor their wood products moisture content (MC) with renewed confidence.
Quality craftsmanship primarily empowers Wagner Meters to extend its warranty support on their Orion, MMC, and MMI wood moisture meters for seven years.
āWeāve always ensured that customers are happy with Wagner products, but weāre especially pleased to extend wood moisture meter product warranties even further,ā says company President Ed Wagner. āItās part of our continual efforts to provide the best value to our customers, which is the foundation of our company.ā
Wagner wood moisture meters are designed and assembled in the USA. This way, quality is assured during all phases of the manufacturing process. Wood trade practitioners understand the importance of a reliable and accurate wood moisture meter.
In addition to the seven-year warranty protection, Wagner Meters quality control personnel also verify that all wood moisture meters are accurately calibrated before leaving the factory to assure customers that the meter is ready to be programmed to measure and monitor the MC of their wood right out of the box from the factory floor.
When it comes to accurate MC measurement, Wagner Meters has established a new industry benchmark with extended seven-year warranty protection for the Orion and MMC/MMI moisture meter product lines. If warranties reflect confidence, Wagner Metersā seven-year warranty represents unprecedented confidence in their wood moisture meters. From individual hobbyists to global lumber producers, MC measurement has never been so accurate, quick, and reliable.
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