Wagner Meters is committed to the goal of establishing a relationship with each customer by providing prompt, professional repair services. Our Complete Customer Care program is an extension of that goal. Our customer service is based on communication with the customer, understanding the customer’s requirements and performing the promised service dependably and accurately.
CUSTOMER CARE AND SUPPORT
Wagner Meters provides technical customer service support to answer questions regarding the correct operation of our hand-held moisture meters from 7:30 am to 4 pm (PST). There is no charge for this service. Please see these pages for additional answers and support for your Wagner Meters unit:
- Wood Flooring Moisture Meter Support
- Wood Working Moisture Meters Support
- Rapid RH and Concrete Moisture Meter Product Support
- Forest Product Support
- Moisture Related Problems
CUSTOMER CARE AND REPAIR SERVICE
In the event of damage or failure to your moisture meter, please visit wagnerrepairs.com to download the appropriate repair form prior to returning it for repair: Voice: (541) 582-0541 Fax: (541) 582-4138 E-Mail:[email protected] Mail: Technical Services Department Wagner Meters 326 Pine Grove Road Rogue River, OR 97537 USA
CUSTOMER CARE TURN AROUND TIME
Turn around time is five (5) working days from receipt of Purchase Order or payment and receipt of equipment for standard repairs. Shipping times may vary depending upon your location and method of shipment.