(08-19-2011, 07:07 AM)CC Solutions Wrote: Oh, one last point (and a favorite of mine ) read the manufacturer's warranty closely. My prior employer was burned by a product that promised it would work under the worst circumstances, and we used it on several projects with great results. But when we had a failure that should have been covered by the manufacturer, the company pointed out the fine print... They were only liable for replacing the product, nothing else, no implied warranty, no damages, no replacing the flooring that had to come out. We repaired a $350,000 floor and they offered a $500 bucket of epoxy as their sole involvement. I guess my employer was so big they thought they could ignore the fine print, but it turned out they couldn't, and we all learned a valuable lesson. Warranties protect the manufacturer, NOT the customer.
Good point JD. Lots of those off the shelf products you speak of avaliable to installers and contractors have that same exact warranty writtin in there. I can think of only one off hand that will replace the floor and labor and their own product. But brother, you should read Franklins requirements. Ya better have your I's dotted and T's crossed plus fully documented.