You just bought a new kit with the new black instertion tool correct? How much force did you have to exert to install the sensor? Probably a stupid question but you did try to take readings a few different times correct? As Wagner always does, if there is an issue, we will rectify it. Let me know the answers and we will go from there.
When we came out with the latest 4.0 EX version, we also made improvements to the insertion tool. It is now longer and has three steps in diameter. The tool is now meant to be utilized as a "go no-go" guage for the hole diameter as well as inserting the sensor. Knowing that not all drill bits that claim to be 3/4" are 3/4", we wanted to make it easier for customers to verify proper diameter prior to sensor installation.
I'm out of the country until Tuesday and I will call you and get you taken care of then.
@Rubensgt40 When we initially came out with the 4.0 EX, our thought was NOT to use ANY installation tool. Unfortunately, not everyone uses a "true" 3/4" drill bit so installation proved to be challenging for some people. We then, as a intermediate step, started populating kits with the "old" white insertion tool. Once the new black insertion tool was completed, we stopped populating kits with the white ones and began populating kits with the black ones. These just make it fool proof for easy installation since many either use drill bits too long or drill bits that don't drill a true ANSI spe'd 3/4" hole. Talk to Shaw and between the two of us we can get you taken care of on this.
@ernesto The tool is appoximately 9" long. The first step is approximately 1 1/2" (for the actual sensor insertion) and the next step (the "go no-go" section) is roughly 3 1/2". Being able to have that seond step slide into the hole makes all of the difference in the world with respect to ease of installation. Having turned many slabs of concrete into swiss cheese, utilizing many different manufacturer's drill bits this last year, we found that even if you could only verify hole diameter at the the very top of the hole, this is where the problem starts and usually carries through the entire depth. Your drill bit only having 20 holes on it had a lot to do with your success.
But the second step will not go into a 1.5 inch hole. Perhaps if the opposite end was the test step?
So I was right the first time- I don't have the new insertion tool. I've triple-guessed myself. No worries, I'll talk to Shaw.
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